Service Logistics


Course Objective

The course Service Logistics is an exciting course that will challenge
you in various ways. By taking Logistics as a point of departure, we
bring together several perspectives and analyze business problems faced
by logistics companies. Taking a logistics perspective will stimulate
you to think about organizations in a different way, bringing together
knowledge from different fields and realizing that this creates
challenges and conflicts that managers need to deal with. You will learn
to systematically describe logistical systems, and identify problems
that emerge in these systems. Moreover, this course offers you a number
of tools that allow you to analyze logistical systems, optimize them,
(re)design them and assess the consequences of suggested improvements.
Important topics such as performance measurement in waiting lines,
inventory management, and maintenance management are addressed, which
are essential, hands-on tools any logistics professional should be able
to work with.

Course Objectives:
This course challenges you to combine, integrate and apply knowledge
from different perspectives (Academic Skills), with a specific focus on
Service Logistics (Knowledge). You will learn to describe logistical
systems, and how to analyze and improve their performance by using the
appropriate performance measures (Quantitative Skills). During this
course, you will work intensively with a team (Social Skills) on three
business (research) cases. These cases will challenge you to combine and
apply knowledge and research skills to (re)design a logistical system.
More specifically, we expect that upon completion of the course you are
able to:

- Understand and explain (the importance of) logistical systems and
their complexity;
- Analyse, model, and optimize logistical systems by applying
quantitative tools;
- Interpret and discuss the use of these tools in specific logistics
situations as well as their general strengths and weaknesses;
- Design well-performing logistical systems;
- Write a clear management report containing useful recommendations for
the management of a logistical company;

Course Content

The course Service Logistics consists of a set of module, each module
covers a specific topic. The links to the different modules can be found
Module 1: Introduction to Service Logistics
Module 2: Performance in waiting Lines
Module 3: Forecasting
Module 4: Inventory Management
Module 5: Soda Pop Game
Module 6: Capacity Management
Module 7: Reliability and Maintenance
Module 8: Transportation Management

Teaching Methods

Lectures and tutorials

Method of Assessment

Assignments (50% of the final grade)
Written examination (50% of the final grade)


Provided via Canvas

Target Audience


General Information

Course Code X_401084
Credits 6 EC
Period P2
Course Level 300
Language of Tuition English
Faculty Faculty of Science
Course Coordinator dr. ir. S. Dabia
Examiner dr. ir. S. Dabia
Teaching Staff dr. ir. S. Dabia

Practical Information

You need to register for this course yourself

Last-minute registration is available for this course.

Teaching Methods Seminar, Lecture, Practical
Target audiences

This course is also available as: