Business Processes

2018-2019

Course Objective

ACADEMIC AND RESEARCH SKILLS – STUDENTS CAN CONDUCT A BASIC
INTERNATIONAL RESEARCH PROJECT FROM START TO FINISH
Academic Skills (three As)
After successfully completing this course, the student
• can analyze and demonstrate an understanding of problems from
different perspectives (Analysis)
• is able to recognize fundamental structures and to leave out
irrelevant information (Abstraction)
• is able to put forward well-founded, substantiated points of view,
both in spoken and written format (Argumentation)
Research Skills
After successfully completing this course, the student
• is able to translate academic research into practically relevant
outcomes
• can apply basic research skills needed to complete a research process

BRIDGING THEORY AND PRACTICE
KNOWLEDGE: Demonstrates theoretical and empirical knowledge concerning
the relevant areas in international business administration
After successfully completing this course, the student:
• knows the basic theories, models and concepts of business processes
• is able to make connections between those theories, models, and
concepts

APPLICATION: Can propose a solution to an international real-life
business problem by applying relevant theories and methodologies.
After successfully completing this course, the student:
• is able to apply theoretical knowledge in a specific business
situation
• is able to select the correct method and / or technique for
quantifying, analyzing and solving a specific problem
• is able to translate, communicate, and disseminate quantitative
results to relevant stakeholders

SOCIAL SKILLS – STUDENTS ARE ABLE TO EFFECTIVELY MANAGE DIFFERENT
PROFESSIONAL ROLES IN A CROSS-CULTURAL ENVIRONMENT

After successfully completing this course, the student:
• excels at presenting (both orally and in writing) on a basic
applications of business processes
• has a basic understanding of roles and needs of different types of
stakeholders
• can work well in a team and reflect on his/her own role in the team
• is sensitive to cross-cultural differences, understands how these
translate into social contexts and is able to deal with those
differences in social interactions

Course Content

This final course of the first year is an exciting course that will
challenge you in various ways. By taking Business Processes as a point
of departure, we bring together several perspectives and analyze
real-life business cases from an integrative perspective.
Taking a business process perspective will stimulate you to think about
organizations in a different way, bringing together knowledge from
different fields and realizing that this creates challenges and
conflicts that managers need to deal with.
You will learn to systematically analyze such processes, to visualize
them, and identify problems that emerge in these processes, considering
both the front- (customer) as well as the back-side (management).
Moreover, this course offers you a number of tools that allow you to
assess the consequences of suggested improvements. Important topics such
as process analysis, process improvement and resource planning are
addressed, which are essential, hands-on tools any
international business professional should be able to work with. In a
bootcamp setting, where we operate in a so-called "pressure cooker"
situation (a short, but intense period to solve a problem) we work on a
highly relevant issue for a manufacturing company, creating a unique
first impression of what happens on a day-to-day basis when managing
business processes. We will have a lot fun playing an educational
simulation game,
where core concept learned in the course will be applied to efficiently
manage the
simulated processes.

Teaching Methods

Lectures
Tutorials

Method of Assessment

Interim exam – Individual Assessment
Course Case and Simulation game – Group Assessment
Mandatory attendance and participation in tutorials – Individual
Assessment

Literature

Book: Cachon and Terwiesch, Operations Management (1st edition),
McGriw-Hill eeducation

Additional (required) materials will be announced via Canvas.

Recommended background knowledge

1.1 Business Mathematics
1.3 Academic Skills
1.4 Global Supply Chain Management

General Information

Course Code E_IBA1_BP
Credits 6 EC
Period P6
Course Level 100
Language of Tuition English
Faculty School of Business and Economics
Course Coordinator dr. ir. S. Dabia
Examiner dr. ir. S. Dabia
Teaching Staff

Practical Information

You need to register for this course yourself

Last-minute registration is available for this course.

Teaching Methods Study Group, Lecture
Target audiences

This course is also available as: