Knowledge Management

2018-2019

Course Objective

The course enhances your knowledge and skills with regards to knowledge
management theories and practices. More specifically, the course aims at
the following learning objectives:
ACADEMIC & RESEARCH SKILLS (#1): Exercising how to conduct embedded
research with organizations and professions to understand and analyse
their challenges regarding the creation and delivery of practical
knowledge
BRIDGING THEORY AND PRACTICE (#2): Learning the theories related to
managing knowledge and expertise and relating them to the current
challenges that organizations and professions face in creating and
delivering practical knowledge
SOCIAL SKILLS: HAVE THE KNOWLEDGE AND THE ABILITY TO WORK IN A VARIETY
OF
PROFESSIONAL CONTEXTS (#3): being able to provide insights that solve
the practical challenges that organizations and professions have in
terms of effective creation and delivery of their practical knowledge

Course Content

Around 80% of the market value of leading companies such as Google,
Amazon, Apple come from their intangible assets in general, and their
knowledge in particular. Can you imagine that a bank or a small software
company works without effective use of the expertise that their
employees have? That’s why companies like Shell not only spend massive
efforts to manage their knowledge, but also gain hundred millions of
Euros each year by effective management of their knowledge. In other
words, creating, sharing, and utilizing knowledge is the core fabric of
successful organizations.
Think, for example, of a multi-national company like Heineken: how can
Heineken make sure that benefits from what its employees know and the
expertise developed in one part of the company can be shared with and
used by members in other parts? How can Nike make use of all the
creative ideas that are developed within various online communities,
such as Niketalk.com and competitors’ online communities? Such questions
are on the minds of many managers today. The course helps you understand
the inter-disciplinary nature of knowledge management (KM) and its
importance for organizations to improve their performance and
innovation. The course also provides you with practical insights that
you can rely on when you serve as a manager, consultant, and
entrepreneur for dealing with KM challenges.
As a result, when you work for organizations, knowledge management is
part of your day-to-day activities, for which the course provides you
with ample insights. Furthermore, new trends such as crowdsourcing,
flexible work, and new ways of working have heightened the importance of
KM, yet adding further challenges to it. For instance, new knowledge
sharing mechanisms are needed when organizations run innovation projects
via crowdsourcing of innovation challenges online (e.g., via
“InnoCentive”).
In spite of its importance, managing knowledge is challenging. Knowledge
often is tacit and hidden in human capabilities and social interactions.
It is difficult to pin point knowledge and capture it, since its
fluidity requires paying attention to a range of social and motivational
factors.
This KM course is meant to help you to understand these new
organizational challenges and to think of possible solutions. The course
not only offers various insights into how organizations manage their
knowledge, but also poses novel questions and challenges that you can
explore further and conduct research on. To gain a deep understanding of
knowledge management, you conduct a research project in an organization
to examine a specific knowledge management challenge and provide
insights about it by drawing on scientific literature.
The course provides several opportunities for you to interact with
organizations, to learn from hands-on managers and consultants who will
give guest lectures, and to be exposed to various job opportunities
related to knowledge management.

Teaching Methods

Lectures and workshops
Tutorials and group discussions

Important: Please note that the participation in the lectures and
tutorial sessions are highly recommended, partly since some interim
assessments (in class-quizzes) are crucial parts of the course

Method of Assessment

individual and group assessment

Literature

A selection of book chapters and academic articles to be announced.

Recommended background knowledge

BK:
2.1 Business Information Technology; 2.4 Technology and Innovation
Management; 2.4; 2.5 BRM II Qualitative research methods

IBA:
2.1 Business information systems; 2.4 Digital innovation and virtual
organizations in a global setting; 2.5 BRM II – Qualitative research
methods

General Information

Course Code E_IBK3_KM
Credits 6 EC
Period P5
Course Level 300
Language of Tuition English
Faculty School of Business and Economics
Course Coordinator dr. M.H. Rezazade Mehrizi
Examiner dr. M.H. Rezazade Mehrizi
Teaching Staff

Practical Information

You need to register for this course yourself

Last-minute registration is available for this course.

Teaching Methods Seminar, Instruction course, Lecture
Target audiences

This course is also available as: